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Conditions of sale



Dear customer, for your security, our electronic shopping system does not accept online payment by credit cards.  After you’ve finished purchasing your chosen items, your order will be electronically forwarded to our e-mail address.  Consequently you will receive a copy of the same order, you will be asked to wait for the communication letting you know the shipping costs. You will then be contacted via e-mail to confirm your order, showing the cost of packaging and shipping, along with the payment detail by bank transfer if you chose to pay in advance, or alternatively, you can choose to pay cash on delivery with a surcharge of Euro 6,00


Shipping costs

It is not possible for us to quote in advance the amount of the shipping cost, as this depends on the volume of items and therefore the number of boxes needed for packaging. These costs will be notified as soon as your purchase order is received.
However, you can check the Poste Italiane shipping tariff chart.




The following conditions of sale are intended to purchase ceramic products in the catalogues of this site by CEAR Srl, Zona Industriale, 95041 Caltagirone (CT), and VAT No. 03978700874.
Purchases made ​​electronically on this site is governed by Legislative Decree (hereafter Decree) No 185/99, as well as to the confidentiality of data protection in the legislation referred to the Law 675/96 and its amendments. The contract between the customer and CEAR Srl will be considered complete on acceptance of order by CEAR Srl and considered tacitly accepted.  Once placed the order, the Customer declares to have read and accepted the Terms and Conditions.
All items outside not included in the ceramic favors set may differ slightly from those displayed on this website because they are made entirely by hand.


Methods of purchasing

Customers may purchase using different payment methods clicking on the "buy" link page accessible from the shopping cart page. Client will be redirected to PayPal.it website for secure credit card payment. You do not need to register to make payment. Cash on delivery payments will undergo a surcharge of € 6.00. Each order will be confirmed by CEAR Srl by e-mail, address provided by the customer at the time of registration (required to make payments). This confirmation e-mail has a “number code” which customers can use for further communications.
If you have any problems, errors while ordering and complaints, please contact us immediately via e-mail at info@ceramichecear.it, or phone 0933-40541.
In the case in which the description of any item shows different versions from the one you wish to purchase (e.g., different colours) the customer must promptly notify by email or by telephone within one working day after the order, otherwise the item in the photo will be processed.

If you purchase favors, you must promptly communicate what you wish to write on it, at info@ceramichecear.it


Right of withdrawal

Under Article 5 DL 185/1999, if the customer is a consumer (ie a person who buys goods for purposes not related to his professional activity, has the right to terminate the contract of purchase except as stated in the next step. To exercise this right, the customer must send to CEAR Srl a notice within 10 working days from receipt of goods. Such notice shall be sent by registered letter with acknowledgment of receipt, addressed to CEAR Srl, Zona Industriale, 95041 Caltagirone (CT) or by telegram or fax, within the same period of ten (10) days and followed by a confirmation letter with return receipt addressed strictly within the next 48 hours. Once the notice of withdrawal has been received, CEAR Srl will quickly communicate the customer the instructions on how to return the goods that must be return to CEAR Srl ten (10) days from the authorization.
The right of withdrawal is in any case subject to the conditions listed below:
 The law applies to the product purchased in its entirety; you cannot exercise withdrawal only on the product purchased; such as the lid of a jar and a coffee cup of and a complete set of ceramic. By the law, the shipping costs for the return of goods purchased will be charged to the customer. The item is sent under the customer responsibility until it arrives at our company. In the event of transport damage to the goods, CEAR Srl shall communicate such case the Customer within three (3) working days of receipt so as to allow a complaint against the courier if goods are insured. In this case, the goods will again be ​​available to the customer, and at the same time canceling the request of withdrawal. CEAR Srl is not liable in any way for damage, theft or loss of goods with shipments not insured. Subject to those contingencies, CEAR Ltd will refund Customer the amount paid within thirty (30) days of the request of withdrawal through charged back to customer credit card or by bank transfer. In the latter case, client shall promptly provide the bank detail to be refunded.
The right of withdrawal falls in the case there is no integrity of the item or in cases which CEAR Srl ascertain the  missing parts or damage of the item for reasons other than transportation. In such event, CEAR Srl EsseShop will return to sender the purchased goods, charging the customer the shipping costs.

The sales contract between the customer and CEAR Srl is concluded in Italy and therefore governed by Italian law.










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CEAR Ceramiche Azzaro & Romano S.r.l - Zona Industriale Strada A - 95041 Caltagirone (CT)

Phone/Fax +39 (0)933 337001 - Mobile +39 328 9198898

e-mail: info@ceramichecear.it - VAT 03978700874



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